Job Description
Are you passionate about building strong relationships and helping customers succeed? Join a dynamic, innovative team that's revolutionizing workflows for creative professionals in media and entertainment. We're on a mission to eliminate inefficiencies so creative teams can focus on what they do best - creating!
If you thrive in a collaborative, fast-paced environment and want to make a meaningful impact on the future of creative industries, we'd love to hear from you.
What You'll Bring
Experience: At least 5+ years in customer success, account management, or client services roles, preferably in the media, entertainment, or technical industries.
Relationship Builder: Proven ability to cultivate strong, long-lasting customer relationships and become a trusted advisor.
Strategic Mindset: Can seamlessly transition from detailed discussions to big-picture strategy within the same conversation.
Problem Solver: Solutions-oriented with a talent for identifying root causes and implementing effective, scalable solutions.
Process Innovator: Ability to spot opportunities for improvement and refine processes within the customer success framework.
Communication Skills: Excellent verbal and written skills, including experience influencing stakeholders across various organizational levels, including C-suite executives.
Technical Aptitude: Quick to learn and explain complex technical concepts to diverse audiences.
Nice to Have: Experience in post-production workflows.
Your Responsibilities
Customer Onboarding: Lead onboarding processes, providing training and guidance to maximize the value of our solutions.
Retention & Growth: Drive customer satisfaction and retention by identifying opportunities for upselling, cross-selling, and renewals.
Customer Health: Monitor customer health metrics and usage trends to proactively address potential risks and ensure goals are met.
Feedback Collection: Gather customer feedback to inform product improvements and share insights with cross-functional teams in sales, product, and marketing.
Collaborative Problem Solving: Work with internal teams to deliver a seamless customer experience and address any challenges that arise.
Why You'll Love Working Here
Comprehensive medical and dental benefits
Freedom to work from anywhere - whether remotely or in-office
Unlimited paid time off to recharge and focus on what matters most
Fitness and wellness stipend to support your health
A fun, supportive work culture - including Taco Tuesday every week!
Take the next step in your career and join a team where your contributions directly shape the future of media and entertainment. Apply today to make a difference!
Employment Type: Full-Time
Salary: $ 100,000.00 140,000.00 Per Year
Job Tags
Full time,