This program requires US Citizenship or Green Card (Lawful Permanent Residents)
On-Site
Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets, and mobile phones.
Position Responsibilities:
Position Duties:
Minimum Education/Certification Requirements:CompTIA A+ or equivalent or higher
Skills Matrix:| Skill| Required / Desired| Years of Experience| | --- | --- | --- | | Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+ | Required | 10 | | Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. | Required | 6 | | Accurately tracks all service requests, incidents and change requests in ITSM platform. | Required | 6 | | Provide desktop support both remote and/or deskside using designated tools for technical support. | Required | 6 | | Works closely with engineers, developers to troubleshoot issues that impact desktop, network and application layers operations | Required | 3 | | Strong Customer Service Skills | Required | 4 | | Experience providing administrative support in an IT environment | Required | 4 | | Proficient time management skills Required and detail oriented organizational skills | Required | 4 | | Comprehensive knowledge of Office 365 services to include: SharePoint, OneDrive, OneNote, Teams | Required | 3 | | Must be open to cross-training and have flexibility in duties as assigned | Required | | | Expertise in troubleshooting hardware related issues | Required | 4 | | Expertise in troubleshooting complex software related issues | Required | 3 | | Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 4 | | Skilled with Active Directory | Required | 2 |
Position Details:
The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions.
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