DIRECTOR PATIENT EXPERIENCE Job at Montefiore Medical Center, Yonkers, NY

SDlYMnJXa2phU0VBRjBHTFVDU1c2UEdmbFE9PQ==
  • Montefiore Medical Center
  • Yonkers, NY

Job Description

The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience strategic and tactical plan. The Director will serve as a leader who will drive performance improvement in the areas of HCAPHPS, Press Ganey, and other surveys that measure patient and family experience at the MMC both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.

Education/Skills:

Master's Degree required.

Extensive knowledge of Improvement Methodology 
Strategic planning, leading large scale change management initiatives
Demonstrated success with program management 
Excellent leadership, communication, presentation skills and the ability to influence required.  
Past work successfully managing patient experience initiatives

5 years of hospitality experience including previous leadership/management experience

Preference given to candidates with a quality background in healthcare.  
Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma 

Department: Network Performance Group Bargaining Unit:  Non Union Campus:  MOSES Employment Status:  Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220688 Salary Range/Pay Rate: $138,750.00- $185,000.00   

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

; #GDMD; #LI-VK1

Job Tags

Full time, Shift work,

Similar Jobs

Preferred Carrier of California

Local Class A Shuttle Driver Job at Preferred Carrier of California

 ...Now Hiring LOCAL CLASS A SHUTTLE DRIVERS Primarily running the inland empire HOME DAILY 60-HOUR WORKWEEK 6:00 pm - 6:00 am M-F THE MONEY $1,400 - $1,500 / WEEK DRIVER PERKS: Weekly Pay100% No Touch Freight Consistent year-round Work... 

The Calendar Group

Executive Personal Assistant- Austin, Texas Job at The Calendar Group

 ...Our client is seekinga highly skilled hybrid Executive Personal Assistant to supportthe CEO of a growing company based in Austin Texas.The...  ...~ Executive Support for CEO: Manage calendar, meetings, travel itineraries, and communications related to company business.... 

Gulfstream

Cabinet Maker Sr Job at Gulfstream

 ...years of experience in cabinetmaking. Experience in aerospace industry preferred. Position Purpose : Under general supervision...  ...subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most... 

Baylor College of Medicine

Radiation Oncologist (Open Rank) Job at Baylor College of Medicine

 ...Summary The Department of Radiation Oncology at the Baylor College of Medicine in Houston, TX is recruiting for one clinical Radiation Oncology Positions at the Assistant, Associate, or Full Professor level. Physicians are anticipated to partake in all facets of the... 

Apex Focus Group

Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk Welcome Job at Apex Focus Group

 ...Position: Remote Work From Home Online - Paid Research Panelist - Part-Time Data Entry Clerk Welcome Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. For most of our...