Job Description

Job Overview

Job description

We’re looking for a bright, upbeat hospitality employee ready to multi-task and positively interact with customers. The Market Cafe at Michael Anthony’s is a fully operational retail market as well as a restaurant. There are many moving parts, and it remains busy all day.
The market assistant will be responsible for: keeping the premises clean and presentable (light cleaning duties); stocking shelves and merchandising; packaging and stocking refrigerated/frozen goods we produce in house; serving guests with beverages and meals; processing retail and dine-in transactions and payments; answering phones and taking/managing reservations.
We are a customer-centric business, and our outstanding hospitality and service are what we pride ourselves on. We want someone who loves people and is willing to go above and beyond to please customers. This position is a fluid job. Being able to multi-task and stay busy with a smile on is a must.
Detailed List of Duties, Responsibilities and Expectations For the Market Assistant
Packaging & Stocking (Must be willing & able to walk up and down stairs carrying heavy loads)
· Packaging products in a neat and presentable way.
· Familiarizing oneself with all packaging materials and where they are located and stored.
· Place stickers on products neatly and correctly.
· Stocking & rotating coolers with older products in the front and newer products in the back.
· Stocking as much as possible in the market coolers as back storage space is limited.
· Creating and updating production request sheets for the production team.
Retailing & Merchandising
· Learning in-depth knowledge of all market products and upsell to increase bag spend.
· Assist management with stocking retail items and pulling products forward.
· Merchandising products and coming up with effective & attractive displays.
· Keeping the retail shelves looking presentable and stocked.
· Checking expiration dates.
· Taking inventory monthly.
· Keeping the market retail closet organized and clean.
Serving Duties
· Completing opening side work in a timely and efficient manner.
· Greeting tables warmly and offering drinks.
· Relaying daily dine-in specials clearly and effectively.
· Taking food orders and ringing them correctly and quickly.
· Doing table checks and ensuring the customer is enjoying their dining experience.
· Adding the 20% service charge to all lunch checks.
· Processing payments promptly and efficiently.
Phone Duties
· Answering and transferring calls.
· Proficiency in Open Table:
o Make reservations.
o Make Cooking Class reservations.
o Adjust reservations as needed.
o Confirm reservations.
o Seat guests warmly & efficiently.
· Taking TO-GO orders for the Cafe.
· Answering questions regarding market goods.
Light Cleaning Duties
· Cleaning the windows, doors, and cooler doors several times per day as needed.
· Dusting the retail shelves and display areas regularly.
· Keeping the checkout counter organized and free of clutter.
· Wiping down the checkout counter and under register regularly.
· Keeping the premises looking clean, orderly & attractive.
Requirements:

• Authorized t work in the US
• Reliable transportation required
• English language is a requirement

Email your resume to or stop by 37 New Orleans Rd, Hilton Head Island, SC 29928, United States to fill out an application between 10am-4pm. All candidates must have proper documents and be eligible to work in the United States. Michael Anthony's is an E-Verify and Drug Free Workplace.
Job Type: Full-time
Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

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