Online Chat Specialist Job at FSTONE Technologies, Columbus, OH

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  • FSTONE Technologies
  • Columbus, OH

Job Description

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns . Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate. Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns . Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate.

 
  • May assist with overflow work and other duties as needed
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • This position is also a remote position in which you will be working from home

Job Tags

Full time, Remote job,

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