Job Description

Location: Dickson, TN
Type of Employment: Full Time

Primary Responsibilities

• Represent and promote the dealership in a professional, honest manner at all times, including personal conduct, behavior, and appearance.
• Sells parts, merchandise and/or services to meet customer needs.
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
• Records sales and/or counter transactions.
• Assist in keeping parts department clean and orderly.
• Supplies Service Technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed dealership standards and today's customer expectations. Assists with preparing and maintaining merchandise display.
• Controls showroom inventory to ensure maximum sales and customer satisfaction
• When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Processes cores, warranties, and new return merchandise as required at point of sale
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper locations.
• Follow up on shortages and expedite through reporting to Parts Manager.
• Participates in all job related training and development. Attends training and schools as prescribed by management to maintain proficiency in his/her job responsibilities
• Uses dealership equipment and resources safely and proficiently, such as hydraulic hose-making machine, battery Safe-T-Fill machine, testing equipment, and vehicle
• Performs routine housekeeping tasks to maintain and enhance the cleanliness of products and the retail sales area.
• Should be knowledgeable of parts merchandising and associated selling
• Maintains condition of department vehicles, inventory, tools and equipment.
• Performs various other duties as assigned.
• Ability to work varying shifts, weekends and holidays as needed.
• Follows all safety rules and regulations in performing work assignments.

Experience, Education, Skills and Knowledge:

• At least 1 year experience in Parts Department operations preferred.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to work extended hours and weekends
• Ability to analyze and interpret basic Parts Department reports.
• High School Diploma or GED equivalent
• Solid oral and written communication skills.
• Excellent customer service skills
• Good interpersonal skills
• Ability to accept direction from immediate supervisors.
• General knowledge of parts used for agriculture and outdoor equipment.
• Ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

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