Job Description

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal

Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily

since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in

1. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in

2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s

Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees

and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42

outpatient facilities and ambulatory care access points, an insurance offering, a physician network and

various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United

Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449 .

POSITION SUMMARY: 

The Patient Advocate investigates, resolves, documents and reports organization-specific patient and visitor complaints and concerns to leadership and staff.  The Patient Advocate collaborates with departmental leaders in to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient.  The Patient Advocate actively participates in the development and implementation of customer service and patient relations initiatives related to the facility’s mission and goals.

QUALIFICATIONS: 

Education/Training:

High School Diploma or equivalent required.  Bachelor’s degree in psychology or related field preferred.

.

Experience:

1-3 years of relevant experience in a health care environment; experience in a Psychiatric setting preferred.

Licensure/Certification:

Current North Carolina Driver’s License

Knowledge and Skills:

• Ability to communicate to all populations with sensitivity to growth, development, and cultural issues;
• Displays written and verbal communication skills, and is able to follow written and oral instructions.
• Able to work collaboratively, diplomatically, and with integrity in problem identification, projects management, and problem solving activities.
• Ability to maintain a log detailing calls, results of the investigation of patient complaints, and provides feedback to the complainant in a timely manner;
• Knowledge and skills in conducting and reporting investigations;
• Ability to maintain confidentiality and follow state/federal/regulatory mandates and facility policy and procedures;
• Knowledgeable about patient rights and responsibilities;
• Knowledge of restrictive interventions and maintains a log detailing events, completes of data analysis, and reports/graphs findings monthly;
• Ability to collect and analyze Patient Satisfaction, safety, and and other data as assigned;
• Skills in reviewing video footage accurately and accurately reporting findings;

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