Salesforce Business Analyst (BA) Job at Pashtek, New York State

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  • Pashtek
  • New York State

Job Description

Job Title : Salesforce Business Analyst (BA)
Contract : 6 Months
Location : Remote

Key Responsibilities :

  • Work closely with stakeholders to gather and document detailed business requirements for Salesforce solutions.
  • Translate business requirements into functional and technical specifications for developers.
  • Analyze existing business processes and workflows, and propose solutions for process improvement using Salesforce.
  • Collaborate with Salesforce administrators, developers, and consultants to design and implement customized Salesforce solutions.
  • Conduct gap analysis and identify areas where Salesforce functionality can meet business needs.
  • Facilitate and lead requirement-gathering workshops, stakeholder meetings, and solution review sessions.
  • Assist in developing user stories, acceptance criteria, and supporting documentation for Agile development teams.
  • Ensure Salesforce configurations and customizations meet the documented business requirements.
  • Perform UAT (User Acceptance Testing) and support business users in testing activities.
  • Provide end-user training, documentation, and post-implementation support to ensure smooth adoption of Salesforce solutions.
  • Monitor the performance of Salesforce applications and recommend enhancements or optimizations as needed.
  • Act as the primary point of contact for any Salesforce-related inquiries or issues from business users.

Key Requirements :

  • Proven experience as a Salesforce Business Analyst with a solid understanding of Salesforce platform functionality.
  • Strong knowledge of Salesforce products, such as Sales Cloud, Service Cloud, or Marketing Cloud.
  • Experience in gathering and translating business requirements into functional specifications for Salesforce development teams.
  • Familiarity with Salesforce configuration, workflows, validation rules, custom objects, and fields.
  • Experience working in Agile environments and using tools like Jira, Confluence, or similar project management systems.
  • Strong communication and collaboration skills to work effectively with remote teams and diverse stakeholders.
  • Ability to perform gap analysis, process mapping, and documentation of business processes.
  • Knowledge of Salesforce best practices and data management standards.
  • Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst are a plus.
  • Excellent problem-solving and analytical skills with a strong attention to detail.

Job Tags

Contract work, Remote job,

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