Student Success Coach | Washington State University Job at Washington State University, Washington DC

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  • Washington State University
  • Washington DC

Job Description

Student Success Coach

Available Title(s):
1481-YN_ADMINPRO - Student Services Coordinator/Advisor 1

Business Title:
Student Success Coach

Employee Type:
Admin. Professional

Time Type:
Full time

Position Term:
12 Month

Position Details:

Summary of Duties:

The role of the Student Success Coach (SSC) is to provide holistic academic support for students across all College of Nursing (CON) programs. Areas of support include but are not limited to: learning strategies, stress management, life/school balance, adjusting to college, professional development and providing additional resources. This position will create and deliver student presentations and materials related to academic success. The SSC provides support to faculty through collaboration with faculty and academic advisors. Additionally, this position will coordinate and oversee the Nursing Peer Mentor program for the prelicensure BSN program, partnering experienced peers with students earlier in their education.

There is an expectation that this position serve the College of Nursing students in Tri-Cities/Richland and Yakima. Face-to-face interaction will be required at least once per week in both locations. Primary work location (either Yakima campus or Tri-Cities campus) is at the preference of the incumbent.

Essential Responsibilities:

  • Student Success Coaching - 50%
  • Administration - 25%
  • Student Recruitment & Retention - 20%
  • Miscellaneous - 5%




Required Qualifications: Positions require a Bachelor's degree and two (2) years of professional work experience in student services or related education/experience. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.



Additional Requirements:

  • Understanding of effective learning strategies, such as: spaced review, retrieval practice, dual coding, concrete examples, elaboration, interleaving.
  • Demonstrated excellent verbal/written communication and interpersonal skills.
  • Demonstrated computer software skills, including the ability to use office software such as databases, spreadsheets, word processing, and Microsoft Office programs.
  • Demonstrated ability to work effectively and positively in a diverse team environment and a diverse student population.
  • Demonstrated ability to prioritize job tasks effectively.
  • High level of interpersonal, communication, and problem-solving skills, including presentations.
  • Demonstrated public speaking skills/experience.
  • Able to reliably work at both the Tri-Cities/Richland and Yakima campuses. Face-to-face interaction will be required at least once per week in both locations. Primary work location (either Yakima campus or Tri-Cities campus) is at the preference of the incumbent.
  • Able to travel to other campus locations (Vancouver, WA and Spokane, WA) as scheduled. If using a private vehicle for official business, the successful candidate must have current automobile liability insurance (meeting the requirements described in RCW 46.30.020 and RCW 46.29.090) and possess a valid driver's license. Mileage will be reimbursed.




Preferred Qualifications:

  • One (1) year or more of experience providing student services in a higher education institution.
  • Outstanding customer service skills with 1+ years of customer service, academic advising/coaching, or related experience required.
  • Coach training or certification.
  • Master's degree in related field.
  • Experience working with and maintaining student records.
  • Familiarity with Washington State University academic rules and regulations.




Additional Information:



Area/College: College of Nursing

Unit Name: Center for Student Excellence



Department Link:



City, State, Zip: Tri-Cities and Yakima, WA - Limited hybrid work may be possible after sufficient onboarding into the position.



Work Location: There is an expectation that this position serve the CON students in Tri-Cities/Richland and Yakima. Face-to-face interaction will be required at least once per week in both locations. Primary work location (either Yakima campus or Tri-Cities campus) is at the preference of the incumbent.



Monthly Salary:



Primary Work Location (Yakima, WA) - $3,900.88 - $4,757.16 commensurate with qualifications and experience.



Primary Work Location (Tri-Cities/Richland, WA) - $4050.92 - $4940.13 commensurate with qualifications and experience.


In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For additional information, please review WSU's Administrative Professional Compensation Structure .



Benefits : WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation .



Overtime Eligibility: This position is eligible for overtime.



FTE: 100%


This is a Permanent position.



P osting Close Date: Applicants must submit their completed application by Wednes day, July 31, 2024 at 11:59 p.m.



Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.


Application Instructions:




As part of your application materials, you are required to include your current resume and a cover letter addressing your qualifications as they relate to the qualifications listed in the job posting.

  • Curriculum Vitae/Resume (REQUIRED)
  • Cover Letter (REQUIRED)




External candidates , please upload all documents in the ' Resume/CV' section of your application.



Internal candidates , please upload all documents in the 'Resume/Cover Letter ' section of your application.



Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.


Applicants are required to include contact information for professional references within the application.


WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.


WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.


WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu .



To apply, visit



Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.














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About Washington State University

Washington State University is a public research university committed to its land-grant heritage and tradition of service to society. Washington State College was established in 1890 as a land-grant institution. It has become a distinguished public research university, but its mission remains rooted in accessibility and public service.For more than 130 years, we have strived to unlock possibilities by empowering students, faculty, and others to create a world where all people can thrive.In that spirit, our community welcomes scholars from around the globe and prioritizes equitable opportunities for all.

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Job Tags

Holiday work, Permanent employment, Full time, Work experience placement,

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